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Cancellation Policy

8. Prepayment, Cancellation, No-show, Refunds

8.1 If you decide to cancel your booking, your credit card will be credited according to the applicable cancellation policy.


8.2 A cancellation fee of 10% of the total voucher price will be charged to cover card processing and handling fees


Cancellation for Activities Charged as a % of the order amount for the product
30 days or more before the date of the product
15-30 days before the date of the product
7-14 days before the date of the product
3-6 days before the date of the product
Less than 48 hours before the date of the product

8.3 Specific cancellation policies for booked activities on particular dates are as follows:

 Please note:

• All provisions mentioned above pertain to working days only (Monday-Friday).

• The reserved date for an activity refers to the specific date on which the customer is scheduled to participate in the
 activity, attraction, or service as per their reservation.

• Cancellation notices are effective only when received via email at

• Cancellation charges are calculated as a percentage of the total booking amount for the respective activity.

• The date of receipt of the written cancellation notification determines the applicable cancellation charge.

• No refunds are available once an activity has commenced or for any utilized services such as tours, meals, spa treatments, or packages.

• If an activity is cancelled due to adverse weather conditions, a full refund is guaranteed. However, if the activity operates and the customer opts not to participate, a last-minute cancellation fee of 100% will be charged.

• In the event of a “No Show” or late arrival to an activity, the customer will be charged a last-minute cancellation fee of 100%, and the activity will   proceed without them.

• Entrance tickets to museums, national parks, aquariums, botanical gardens, and special events are non-refundable under any circumstances.

• If the cancellation charge is expressed as a percentage, it is calculated based on the total amount payable for the cancelled activity.

• In case a member of the party cannot travel, their booking can be transferred to another individual with prior
notification to us.

• Late payments, incorrect bank or credit card details, invalid credit cards, or insufficient funds are the customer’s responsibility, and no refunds will be   provided unless agreed upon by the Supplier.

• Customers are advised to promptly inform our Duty Officer in case of late or delayed arrival to avoid cancellation fees imposed by the supplier.

• In the unlikely event of cancellation by us, customers will be offered an equivalent trip or package, or a full refund,
 except in cases of force majeure or unforeseeable circumstances beyond our control.

• Refund requests must be made via email to within 28 calendar days of cancellation, and requests through other methods will   not be considered.

• Cancellation policies for accommodations are subject to the respective supplier’s terms and conditions, and customers are advised to review and   adhere to them. Any cancellations must be communicated in writing within 24 hours of notification, and cancellation charges may apply as per the   supplier’s policy.

• A cancellation invoice will be provided within 7 days, and any discrepancies should be reported promptly to prevent additional charges.

• The supplier’s house rules supersede our General Accommodation Cancellation Charge per person cancelling, unless
   otherwise specified in the product description.

Our General Accommodation Cancellation Charge per person cancelling:

Prior to 61 days:

5% of total holiday cost

60 – 42 days:

50% of total holiday cost

41 – 33 days:

60% of total holiday cost

32 – 15 days:

90% of total holiday cost

14 days or less

100% of total holiday cost